Shipping, Returns & Refund Policy

This Shipping, Returns & Refund Policy applies to eligible products purchased from Dunno Services Inc. through our website, online checkout, quote-to-order process, or other approved ordering channels.

By placing an order with Dunno Services Inc., you agree to this policy and to any additional product, manufacturer, supplier, licensing, subscription, or service terms that apply to your order.

1. Shipping Policy

Shipping Availability

Dunno Services Inc. ships to addresses in Canada unless otherwise stated on the product page, quote, checkout page, or order confirmation.

Shipments to the United States or other international destinations may be available by quote only and are not guaranteed unless confirmed in writing by Dunno Services Inc.

Shipping Costs

Dunno Services Inc. currently offers standard shipping within Canada as follows:

• Orders with a merchandise subtotal under $800.00 CAD: $13.99 CAD flat-rate shipping
• Orders with a merchandise subtotal of $800.00 CAD or more: free standard shipping

The merchandise subtotal is calculated before applicable taxes, recycling fees, duties, handling fees, or other non-product charges, unless otherwise stated at checkout.

Shipping charges are shown before order completion. Some orders, including oversized, heavy, special-order, configured, freight, remote-location, or quote-based orders, may require a separate shipping quote or may be excluded from the flat-rate/free-shipping structure if stated on the product page, quote, or checkout page.

Order Processing and Handling Time

Orders are subject to payment approval, product availability, supplier acceptance, address verification, fraud screening, and any applicable product or licensing requirements.

For in-stock products, typical handling time is 1-3 business days after order acceptance and payment confirmation. Some products may require additional processing time due to supplier availability, special-order status, configuration, licensing, provisioning, or carrier scheduling.

Handling time is the time required to process and prepare the order before it is handed to the carrier.

Transit Time

Transit time begins after the order has been handed to the carrier. Delivery times vary by destination, carrier, service level, weather, holidays, and other circumstances outside Dunno Services Inc.'s control.

Any delivery dates shown on our website, in checkout, in a quote, or in order communications are estimates only and are not guaranteed unless expressly agreed in writing by Dunno Services Inc.

Partial Shipments

Orders containing multiple products may ship separately. Partial shipments may occur based on product availability, warehouse location, supplier fulfillment, or carrier requirements.

Delivery Inspection

Customers must inspect all deliveries promptly upon receipt.

Shipping damage, missing items, short shipments, incorrect products, or visible delivery issues must be reported to Dunno Services Inc. within 48 hours of delivery.

To report a delivery issue, the customer must contact Dunno Services Inc. and provide:

• Order number
• Product name and part number, where available
• Description of the issue
• Photos of the product, packaging, shipping label, and any visible damage
• Any carrier delivery notes or written acknowledgement of damage, shortage, or delivery exception

Customers must keep all original packaging, shipping boxes, packing materials, labels, accessories, manuals, and included items until the issue is resolved.

Failure to report shipping damage, missing items, short shipments, or incorrect products within 48 hours of delivery may result in the shipment being treated as accepted.

Lost, Delayed, or Misdelivered Shipments

Once an order has shipped, delivery is handled by the carrier. Dunno Services Inc. will assist with reasonable carrier or supplier claim processes where applicable, but carrier delays, routing errors, weather events, delivery exceptions, and other transit issues may be outside our control.

Customers must not discard packaging or related shipment materials while a carrier, supplier, or insurance claim is pending.

2. Returns & Refunds Policy

No Buyer-Remorse Returns

Customer Responsibility Before Ordering

Customers are responsible for reviewing product descriptions, specifications, compatibility, licensing terms, quantities, delivery details, and quote/order information before placing an order.

If a customer is unsure whether a product, license, subscription, accessory, configuration, or service is appropriate for their use case, they should contact Dunno Services Inc. before placing the order. Dunno Services Inc. may provide technical guidance, product-fit review, or consultation to help the customer make an informed purchasing decision.

Buyer-remorse returns are not accepted where a customer proceeds with an order and later determines that the product is incompatible, unnecessary, incorrectly selected, unsuitable for their environment, or not preferred, unless Dunno Services Inc. expressly agreed in writing to a different return right before the order was placed.

Dunno Services Inc. does not accept exchanges as a standard order remedy unless otherwise required by applicable law or expressly approved in writing before the order is placed.

Eligible Return or Resolution Scenarios

Returns, replacements, credits, refunds, warranty assistance, or other resolutions may be considered only in the following cases:

• The product arrived damaged in transit and was reported within 48 hours of delivery
• The shipment was missing items or was short-shipped and was reported within 48 hours of delivery
• The wrong product was supplied and was reported within 48 hours of delivery
• The product is defective and eligible for manufacturer, supplier, or distributor warranty/RMA handling
• Dunno Services Inc. determines that another remedy is required by applicable law

Eligibility does not guarantee a refund, replacement, credit, or return authorization. The available remedy may depend on product type, supplier approval, manufacturer warranty terms, distributor policy, carrier claim outcome, and applicable law.

When a claim is approved, the remedy may be a refund, credit, replacement, repair, warranty handling, or other resolution determined by Dunno Services Inc. and any applicable supplier or manufacturer; exchanges are not a standard remedy.

Return Authorization Required

Products must not be returned without prior written authorization from Dunno Services Inc.

If a return is approved, Dunno Services Inc. will provide return instructions and, where applicable, a Return Merchandise Authorization number, also known as an RMA.

Approved returns must be sent back only by following the return instructions or RMA details provided by Dunno Services Inc.

Items returned without authorization may be refused, returned to the sender, or not eligible for credit.

Product Condition for Approved Returns

Unless otherwise approved in writing, any authorized return must include:

• Original manufacturer packaging
• Original shipping packaging where available
• All accessories, manuals, cables, adapters, parts, labels, serial-number markings, and included items
• Intact manufacturer labels, serial numbers, seals, and packaging materials
• No missing components
• No customer-caused damage
• No unauthorized modification, installation, alteration, or use

Except for approved defective or damaged products, returned products must be unused, unopened where applicable, and in original resalable condition.

Non-Returnable and Final-Sale Products

The following are final sale and non-returnable unless Dunno Services Inc. expressly approves otherwise in writing or a remedy is required by applicable law:

• Software licenses
• Digital products
• License keys
• Cloud services
• Subscriptions
• Renewals
• Support contracts
• Warranty extensions
• Services
• Special-order products
• Custom-configured products
• Built-to-order products
• Products configured to customer specifications
• Opened products
• Used products
• Clearance, liquidation, end-of-life, discontinued, or final-sale products
• Products with missing or altered serial numbers
• Products damaged after delivery
• Products not purchased from Dunno Services Inc.

Software, licenses, subscriptions, digital products, and cloud services are final sale once issued, activated, delivered, provisioned, registered, or made available to the customer.

Defective Products and Warranty Handling

Product warranties, if available, may be provided by Dunno Services Inc. or by the applicable manufacturer, vendor, publisher, supplier, or service provider, depending on the product or service purchased.

Defective products may need to be handled through manufacturer warranty, supplier support, distributor RMA, repair, replacement, or other approved warranty process.

Dunno Services Inc. may assist with warranty or supplier processes where commercially reasonable, but the final remedy may be determined by Dunno Services Inc. and/or the applicable manufacturer, supplier, distributor, vendor, publisher, or service provider.

Return Shipping Costs

Return shipping costs are the customer's responsibility for any approved return that is not caused by a product defect, shipping damage, incorrect product, missing item, short shipment, or Dunno Services Inc. error.

If a product is confirmed to be defective and the issue was not caused by customer misuse, damage, modification, installation error, missing parts, or other customer action, the customer will not be responsible for approved return shipping costs.

If a product arrives damaged, is missing from the shipment, is short-shipped, or the wrong product was supplied, the customer will not be responsible for approved return shipping costs, provided the issue is reported within 48 hours of delivery and the customer follows Dunno Services Inc.'s return or claim instructions.

Customers must not return products without prior written authorization from Dunno Services Inc.

Restocking Fees and Supplier Fees

Restocking fees do not apply when a product is confirmed to be defective and the issue was not caused by the customer.

Restocking fees also do not apply when Dunno Services Inc. confirms that the wrong product was supplied, the product was damaged in transit, or the order issue was caused by Dunno Services Inc., the carrier, supplier, distributor, or manufacturer.

Approved returns that are not caused by defect, shipping damage, incorrect product, missing item, short shipment, or Dunno Services Inc. error may be subject to restocking fees or other supplier-related charges.

Refunds and Credits

Refunds or credits are only issued after the returned product has been received, inspected, and accepted by Dunno Services Inc. and/or the applicable supplier, distributor, manufacturer, vendor, publisher, carrier, or service provider.

Approved refunds are usually submitted within 5-10 business days after final approval and inspection. Additional time may be required for banks, card issuers, payment processors, suppliers, distributors, or manufacturers to process the refund or credit.

Original shipping charges and other non-product charges may be non-refundable unless otherwise required by law or agreed in writing by Dunno Services Inc.

Refunds are generally issued to the original payment method unless Dunno Services Inc. determines that a store credit, account credit, replacement, repair, warranty remedy, or other resolution is appropriate.

Order Cancellations

Orders may not be cancelled once accepted, processed, submitted to a supplier, shipped, issued, activated, provisioned, configured, or otherwise fulfilled.

Special-order products, custom-configured products, software, licenses, subscriptions, renewals, cloud services, warranty extensions, support contracts, and services may be non-cancelable immediately after order acceptance.

Dunno Services Inc. may decline or cancel an order before fulfillment due to stock issues, pricing errors, supplier rejection, payment issues, suspected fraud, product restrictions, export restrictions, or other operational reasons.

How to Request Support for a Delivery, Return, or Warranty Issue

To request assistance, contact Dunno Services Inc. through our website contact form or by email at support@dunnoservicesinc.com.

Do not send a product back until Dunno Services Inc. confirms the next step and provides any required return instructions or RMA details.

Include the following information:

• Order number
• Customer name or business name
• Contact information
• Product name and part number
• Serial number, if available
• Description of the issue
• Photos, if the issue involves shipping damage, wrong item, missing item, or visible product condition
• Any manufacturer, carrier, or supplier case number, if applicable

Dunno Services Inc. may request additional information before determining whether a return, warranty claim, replacement, refund, credit, or other resolution is available.

3. Policy Consistency

This policy is intended to describe how Dunno Services Inc. handles shipping, returns, refunds, delivery issues, and warranty/RMA requests.

Product-specific terms, manufacturer terms, supplier terms, software terms, license terms, subscription terms, quote terms, or service terms may also apply. If a product page, quote, invoice, order confirmation, or written agreement contains stricter or more specific terms, those terms may apply to that order.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.